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LG has recalled 500,000 electric range stoves after the product was involved in at least 28 house fires — and in return, the company is now sending impacted customers free warning stickers.
The Consumer Product Safety Commission announced the recall of LG Slide-In and Freestanding Electric Ranges this week after receiving “at least 86 reports of unintentional activation of the front-mounted knobs.”
The ranges have been involved in at least 28 fires, five of which caused extensive property damage totaling over $340,000, the commission said. Three of these fires killed pets, while eight caused minor injuries.
Now, customers who bought a recalled product can enter their model and serial numbers on the LG website. In return, they’ll receive a free sticker reminding them of the pre-existing safety features.
John Taylor, senior vice president at LG Electronics, told The Independent customers are getting stickers — rather than refunds, repairs or replacements — because the products already have a safety feature built-in.
“LG is reminding consumers about our unique safety function called ‘Lock Out’ or ‘Control Lock’ available on LG electric ranges with front-mounted knobs since 2015,” Taylor said.
The sticker will serve as a “more prominent label” to remind users to use “the exclusive Control Lock/Lock Out function” that prevents the range from being turned on accidentally, Taylor added.
The commission warned users should keep kids and pets away from the knobs, and that they should always check the range knobs are off before going to sleep or leaving the house.
The ranges were sold from 2015 to January 2025 at Best Buy, Costco, Home Depot, Lowe’s, LG.com and “other appliance stores nationwide,” the commission said.
For ten of the 11 models included on the recall, only units built through 2023 are impacted, Taylor said. Meanwhile, all units of the eleventh model — LDE4413 — are included in the recall.