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    HomeBusiness'Not due to cyber attack': TCS dismisses UK media report; reveals why...

    ‘Not due to cyber attack’: TCS dismisses UK media report; reveals why Marks & Spencer didn’t renew contract

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    Tata Consultancy Services

    BENGALURU: TCS said that a report published in The Telegraph on Sunday, which claimed that Marks & Spencer did not renew its ‘$1-billion’ contract with the IT firm to manage its technology helpdesk, is “misleading”. “The report published by The Telegraph is misleading, with factual inaccuracies including the size of the contract and the continuity of TCS’ work for M&S. As both M&S and TCS have clarified, the service desk contract with M&S followed a regular competitive RFP (request for proposal) process initiated in Jan 2025, with M&S opting to proceed with other partners much prior to the cyber incident in April 2025. These matters are hence clearly unrelated,” TCS said in a statement on Sunday. The news report claimed that M&S incurred an estimated 300-million-pound loss from the cyberattack and ended its long-standing contract with TCS for operating the company’s technology helpdesk. TCS also said the commercial aspect of the service desk area represents an insignificant part of TCS’ overall engagement with M&S, and the assertion that it impacts a $1 billion renewal is “highly exaggerated and baseless”. The Telegraph removed ‘$1-billion’ contract value figure from its report later in the day.





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